How AltiaTek’s High-Performance Teams Drive ServiceNow Success

When it comes to ServiceNow implementations, success hinges on the performance of the teams driving the solution. At AltiaTek, we’ve perfected the art of assembling high-performance teams, ensuring not only rapid project delivery but also sustained client success. By maintaining a strong focus on metrics like delivery time, efficiency, and client outcomes, our teams are consistently ahead of the curve, delivering superior value across the board.

Why High-Performance Teams Matter

A high-performance team isn’t just about technical skill; it’s about synergy, accountability, and clear communication. AltiaTek’s teams are built on the foundation of collaboration and agility. They are trained to work cohesively, applying the latest in ServiceNow capabilities to meet client needs swiftly and efficiently. This allows us to reduce delivery time without sacrificing the quality of the outcome, ensuring clients see rapid, measurable improvements to their ServiceNow platforms.

In terms of efficiency, our teams are experts at streamlining complex ServiceNow environments. This means fewer roadblocks, faster resolution times, and a smoother overall implementation process. Ultimately, our clients experience enhanced platform performance, improved workflow automation, and long-term system stability.

A Case in Point: Astound Broadband’s Success

Our partnership with Astound Broadband perfectly illustrates how our high-performance teams drive success. Astound Broadband, a leading provider of high-speed internet, mobile phone, and TV services, encountered a critical issue with their Customer Service Portal when their System Administrator left. With an upcoming compliance meeting on the horizon, they needed immediate help to rectify their data display issues and achieve system stability.

The Challenge

Astound Broadband faced two main challenges: fixing incorrect data displays in their Customer Service Portal and preparing for a critical compliance meeting with the State of California. Additionally, they needed an in-depth analysis of their ServiceNow instance to manage licenses more effectively.

The AltiaTek Solution

Our team stepped in with a clear plan of action. Within days, we addressed Astound’s most pressing needs:

• Fixed Data Sources and Widgets: Ensured accurate client account data display on the Customer Service Portal.
• Updated Table Visibility: Enhanced table structures for better data access and management.

Once the immediate crisis was resolved, we conducted a thorough analysis of Astound's ServiceNow instance, providing a 30-page report that covered everything from technical debt to license compliance. In just two weeks, we identified 156 high-impact security issues and outlined steps to revert back to Out-of-the-Box (OOB) standards.

The Result

Due to our quick and efficient interventions, Astound Broadband successfully completed their compliance meeting and gained extended access to California’s market. Additionally, by optimizing their user roles and deactivating unnecessary roles, we helped reduce costs while maintaining full compliance with ServiceNow licensing requirements.

This project not only showcased our technical expertise but also underscored the importance of a coordinated team effort. Our ability to mobilize quickly, communicate effectively, and deliver results under pressure was key to Astound's success.

Key Metrics: Driving Efficiency and Client Success

Our high-performance teams consistently deliver on three critical metrics:

1. Delivery Time: We understand the importance of speed in ServiceNow implementations. By maintaining a highly trained, certified talent pool, AltiaTek’s teams ensure that project timelines are met without delays, helping clients see immediate benefits from their ServiceNow platforms.
2. Efficiency: Our teams specialize in eliminating inefficiencies in client workflows. Whether it's optimizing role allocation, deactivating unnecessary processes, or reducing license costs, our solutions are designed to provide long-term improvements with minimal disruptions.
3. Client Success: For us, success isn’t just about completing a project. It's about helping our clients achieve their broader business objectives. In Astound’s case, the compliance milestone and market expansion were direct results of the seamless solutions our team implemented.

The Secret Behind AltiaTek’s High-Performance Teams

What makes our teams so effective? It starts with rigorous training and continuous development. Our talent goes through extensive certification programs, including hands-on experience with the latest ServiceNow solutions. We also emphasize communication, ensuring that every member of our team is aligned with client objectives and works together to solve problems proactively.

Additionally, our nearshore model enhances team availability and collaboration. Working in similar time zones to our U.S.-based clients allows us to communicate and deliver results faster, eliminating common delays that can occur with offshore teams.

Conclusion: Why Choose AltiaTek?

When it comes to ServiceNow implementations, AltiaTek’s high-performance teams are the key to achieving rapid delivery, operational efficiency, and sustained client success. Whether you're facing urgent system issues or looking to optimize your ServiceNow environment for the long term, our teams are equipped to provide top-tier service at every stage of the process.

Astound Broadband’s success is just one example of how our teams work cohesively to meet client needs with speed, precision, and expertise. If you’re looking for a partner to drive your ServiceNow projects forward, AltiaTek’s high-performance teams are ready to deliver.

Ready to unlock the full potential of your ServiceNow platform? Contact AltiaTek today and book a meeting to see how our high-performance teams can make a difference for your business.