ServiceNow Certifications: What They Mean and Why They Matter

At AltiaTek, having a team of highly skilled and certified professionals is crucial for delivering top-notch services and we take pride in our team’s extensive certifications in various ServiceNow capabilities. These certifications not only reflect our commitment to excellence but also ensure that our clients receive the highest quality of service. In this blog, we will be exploring 5 out of the 9 ServiceNow certifications that our professionals hold, highlighting their significance and how they benefit our clients.

AltiaTek’s Center of Excellence is dedicated to fostering and nurturing top-tier ServiceNow talent. We specialize in hiring, training, and developing professionals with a wide range of ServiceNow certifications. Our team’s expertise includes:

• CIS - Customer Service Management (CSM)

• CIS - IT Service Management (ITSM)

• CIS - IT Operations Management (ITOM)

• CIS - IT Asset Management (ITAM)

• Certified System Administrator (CSA)

• CIS - Human Resources Service Delivery (HRSD)

• CIS - Strategic Portfolio Management (SPM)

• CIS - Field Service Management (FSM)

• Certified Application Developer (CAD)

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1. Certified Implementation Specialist (CIS) - Software Asset Management

Overview: The Software Asset Management (SAM) certification is designed for professionals who manage software assets and optimize software licenses within the ServiceNow platform. This certification covers the configuration, implementation, and maintenance of the SAM application.

Significance:

• Optimized Software Licenses: Certified professionals can help clients manage their software licenses more effectively, ensuring compliance and avoiding costly penalties.

• Cost Savings: By optimizing software usage and eliminating redundant licenses, clients can achieve significant cost savings.

• Improved Visibility: Enhanced visibility into software usage and licenses helps clients make informed decisions about software procurement and usage.

Client Benefits: Clients benefit from streamlined software asset management processes, reduced costs, and improved compliance with software licensing agreements.

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2. Certified Implementation Specialist (CIS) - Human Resources

Overview: The Human Resources (HR) certification is designed for professionals who implement and configure the ServiceNow HR Service Delivery application. This certification covers the setup and maintenance of HR services, including case management and employee onboarding.

Significance:

• Enhanced HR Service Delivery: Certified professionals can set up efficient HR service delivery processes, improving employee experience and satisfaction.

• Streamlined Onboarding: Effective configuration of the onboarding process ensures new hires have a smooth and productive start.

• Compliance and Security: Ensures that HR processes comply with regulatory requirements and maintain data security.

Client Benefits: Clients benefit from improved HR service delivery, enhanced employee experiences, and streamlined HR processes that support business goals.

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3. Certified Implementation Specialist (CIS) - IT Service Management

Overview: The IT Service Management (ITSM) certification is designed for professionals who implement and manage the core ITSM processes within the ServiceNow platform. This includes incident, problem, change, and request management.

Significance:

• Efficient IT Operations: Certified professionals can configure ITSM processes to optimize IT operations and improve service delivery.

• Reduced Downtime: Effective incident and problem management reduces downtime and minimizes the impact of IT issues.

• Change Management: Properly managed change processes ensure smooth transitions and minimize disruptions.

Client Benefits: Clients benefit from efficient IT operations, reduced downtime, and well-managed change processes that support business continuity and growth.

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4. Certified Application Developer (CAD)

Overview: The Certified Application Developer (CAD) certification is for professionals who create and customize applications on the ServiceNow platform. This certification covers the creation of applications, including user interface design, business logic, and data modeling.

Significance:

• Custom Solutions: Certified developers can create custom applications tailored to the specific needs of clients.

• Enhanced Functionality: Custom applications enhance the functionality of the ServiceNow platform, providing clients with unique solutions.

• Integration: Certified developers can integrate ServiceNow applications with other systems, ensuring seamless data flow and process automation.

Client Benefits: Clients benefit from tailored solutions that address their unique business challenges, enhanced platform functionality, and seamless integration with existing systems.

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5. Certified System Administrator (CSA)

Overview: The Certified System Administrator (CSA) certification is the foundational certification for professionals who manage and configure the ServiceNow platform. This certification covers the basics of user interface customization, data management, and system configuration.

Significance:

• Platform Management: Certified administrators ensure the smooth operation and maintenance of the ServiceNow platform.

• User Management: Effective user management and access control ensure data security and compliance.

• Customization: Administrators can customize the platform to meet the specific needs of the organization.

Client Benefits: Clients benefit from a well-managed and customized ServiceNow platform that supports their business processes and ensures data security.

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Why ServiceNow Certifications Matter

ServiceNow certifications are not just credentials; they are a testament to the expertise and commitment of our professionals. Here’s why they matter:

• Quality Assurance: Certified professionals adhere to best practices and industry standards, ensuring high-quality service delivery.

• Trust and Credibility: Certifications build trust and credibility with clients, assuring them that they are working with knowledgeable and skilled professionals.

• Continuous Improvement: The certification process involves continuous learning and staying updated with the latest advancements in the ServiceNow platform.

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At AltiaTek, our certified professionals are the backbone of our service delivery excellence. Their certifications enable us to provide innovative solutions, optimize processes, and deliver exceptional results for our clients. By investing in certifications, we ensure that our team is equipped with the knowledge and skills needed to meet the evolving needs of our clients and the industry.

If you’re looking to leverage the full potential of the ServiceNow platform with the help of certified experts, AltiaTek is here to support you. Book a Meeting or Contact us today to learn more about how our certified professionals can drive success for your business.  Follow us on LinkedIn for the latest updates and insights on leveraging ServiceNow to stay ahead in the competitive digital landscape.

By partnering with AltiaTek, you're not just investing in technology—you're investing in a future of continuous growth, innovation, and excellence.

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