SkillNow's Role in Building a Future-Ready Workforce at AltiaTek

Recently, the need for adaptable and highly skilled professionals has never been greater. AltiaTek’s SkillNow is at the forefront of this mission, dedicated to nurturing talent that can meet the demands of an ever-changing technological landscape. As the heart of AltiaTek’s Center of Excellence (CoE), SkillNow consolidates strategy, platform architecture, implementation, and customer support under one roof, streamlining the processes that ensure our teams deliver exceptional value in every project.

How SkillNow is Transforming Talent Development

At AltiaTek, SkillNow plays a crucial role in this by focusing on developing both hard (technical) and soft skills in our technical consultants. Our goal is to elevate every consultant to a higher level of proficiency and quality, ensuring that they are equipped to tackle the challenges of modern IT environments.

SkillNow’s training programs are designed to foster a culture of continuous improvement, where every team member is empowered to grow and contribute to the success of our clients' digital transformation initiatives.

Commitment to ServiceNow’s Rise Up Program

SkillNow’s mission aligns closely with the broader goals of the ServiceNow Rise Up program, which aims to upskill or reskill one million people on the platform. Through SkillNow, AltiaTek is committed to contributing to this goal, ensuring that our consultants are not only proficient in ServiceNow but are also equipped with the skills needed to lead successful digital transformations.

A Rigorous Training Program

Every AltiaTek technical consultant undergoes a comprehensive six-month training program, conducted entirely in English. This program is designed to ensure that each consultant is fully prepared to deliver top-notch service to our partners and customers. The training includes:

1. Full Tech Stack Development Background: All recruits bring a strong foundation in tech stack development, which is further honed during their training.

2. Agile Scrum Experience: Consultants gain hands-on experience with Agile Scrum methodologies, essential for managing modern IT projects.

3. ITIL 4 Understanding: A deep understanding of ITIL 4 principles is cultivated, ensuring consultants can align IT services with business needs.

4. ServiceNow Skills Verification: New ServiceNow skills are rigorously tested and verified through internal projects before consultants are deployed to client projects.

5. Customer Satisfaction (CSAT) Scores: Scoring 5 out of 5 on CSAT scores is a key milestone that consultants must achieve to move forward in their careers.

The ADDIE Training Development Framework

The SkillNow training is meticulously developed using the ADDIE model, an industry-standard framework for instructional design. ADDIE stands for Analysis, Design, Development, Implementation, and Evaluation. This process ensures that our training programs are well-structured and effective:

• Analysis: Identifying the specific training needs of our consultants to ensure the program addresses real-world challenges.

• Design: Creating a detailed training plan that outlines learning objectives, content, and assessment methods.

• Development: Building the training materials, including hands-on labs, real-world scenarios, and assessments.

• Implementation: Delivering the training to consultants, with a focus on practical application and iterative learning.

• Evaluation: Continuously assessing the effectiveness of the training and making improvements based on feedback.

Transforming Talent for the Future

SkillNow is more than just a training program; it’s a strategic initiative that ensures AltiaTek remains a leader in the IT services industry. By continuously developing our consultants' skills, we are not only enhancing their career prospects but also ensuring that our clients receive the highest quality of service.

As we move forward, SkillNow will continue to be a driving force in transforming talent development, committed to continuously developing new talent to bring into the ecosystem, and setting a benchmark for excellence in the industry.

Get in Touch

Ready to elevate your ServiceNow capabilities? Book a meeting or Contact AltiaTek today to learn more about how our skilled resources and versatile solutions can drive your success. Follow us on LinkedIn for the latest updates and insights on leveraging ServiceNow to stay ahead in the competitive digital landscape.

By partnering with AltiaTek, you're not just investing in technology—you're investing in a future of continuous growth, innovation, and excellence.