The AltiaTek Effect: Investing in Talent for Superior Service Delivery

At AltiaTek, we believe that the foundation of exceptional service delivery lies in the continuous growth and development of our team. Our commitment to continuous improvement not only sets us apart in the industry but also ensures that our clients receive the highest quality of service from certified professionals who are at the top of their game. In this blog, we’ll take you behind the scenes to show you how we invest in our talent through rigorous training and development processes.

SkillNow: Changing Ecosystems to Create the Right Skill Sets for the Future

One of the pillars of our continuous improvement strategy is SkillNow, AltiaTek's own organization dedicated to training and developing human talent. SkillNow specializes in both hard (technical) skills and soft skills, ensuring that our team members are equipped to meet the challenges of today and tomorrow.

"At AltiaTek, we don't just train our employees; we empower them to reach new levels of proficiency and quality," says Arjan Van Asperen, Sr. Director of Delivery at AltiaTek. "Our goal is to create a dynamic learning environment where our team can thrive and grow."

Training and Development at AltiaTek

Our training programs are designed to equip our team with the latest knowledge and skills in ServiceNow capabilities. We offer a range of certifications and courses tailored to meet the evolving needs of our clients and the industry. Here’s a closer look at how we ensure our team stays ahead of the curve:

1. Structured Training Programs:

o Initial Onboarding: New hires undergo an intensive onboarding program that familiarizes them with AltiaTek’s methodologies, tools, and client expectations. This includes both theoretical knowledge and practical applications.

o Certification Pathways: We provide clear certification pathways for our employees, guiding them through essential certifications like CIS - Software Asset Management and CIS - Human Resources, amongst others. Our goal is to have every team member certified in multiple ServiceNow capabilities.

2. Continuous Learning:

o Regular Workshops and Seminars: We host monthly workshops and seminars led by industry experts. These sessions cover new features, best practices, and advanced techniques in ServiceNow.

3. Hands-On Experience:

o Project-Based Learning: Our training includes project-based learning where employees work on real client projects under the mentorship of senior consultants. This hands-on experience is invaluable in honing their skills.

To give you a better understanding of our commitment to continuous improvement, we spoke with a few of our team members and leaders who play a crucial role in our training and development processes.

Felipe Alzate, Senior Tecnical Trainer at AltiaTek: “Continuous improvement is embedded in AltiaTek’s culture. We believe that investing in our people is the best way to ensure that our clients receive top-notch service. Our structured training programs and emphasis on hands-on experience help our team members grow professionally while delivering exceptional results for our clients.”

Cesar Perez, a Tech Consultant and member of the ApexDevs Cohort, shares his experience: "I wasn't just looking for a job; I was looking for career development. At AltiaTek, I found a company with a clear vision and values that encourages continuous growth and understands the importance of human capital. It's one of the best places to work and develop professionally."

Ruth Torres, HR Manager: “Our onboarding process is designed to set new hires up for success from day one. We focus on not just technical skills, but also on soft skills and client communication. This holistic approach ensures that our team is well-rounded and ready to tackle any challenges that come their way.”

The Center of Excellence in San Pedro Sula, Honduras

Our Center of Excellence (CoE) in San Pedro Sula, Honduras, plays a crucial role in our continuous improvement efforts. The CoE consolidates the teams involved in strategy, platform architecture, and customer support, as well as the activities that support business engagement and service delivery. By leveraging the infrastructure provided by Altia Smart City, we ensure a seamless and efficient operation.

"AltiaTek is a modern, fresh technology partner that aims to provide great employee experiences," says one of our senior leaders. "We concentrate our efforts where our people work, in the Center of Excellence, to ensure they have the support and resources needed to excel."

The High-Performing Team Model

Our operations are carried out by teams that follow a High-Performing Team model. In this model, a Team Lead collaborates with a group of certified professionals in a highly interactive environment. Each team member brings unique skills to the table, balancing the overall skill set to provide exceptional service to our clients.

"In the Center of Excellence, our High-Performing Team model means that we assign work to a team rather than an individual," explains Luis Flores, Director of Operations. "This approach ensures that we leverage the collective knowledge and expertise of our team, providing exceptional service to our clients."

Contributing to the Development of Honduran Tech Talent

AltiaTek is proud to contribute to the development of tech talent in Honduras. By offering training programs that align with the strategic plan defined by ServiceNow's RiseUp program, we are building the next generation of ServiceNow professionals. Our training curricula include certifications such as Certified System Administrator (CSA), Certified Implementation Specialist in IT Service Management (CIS ITSM), and more.

"Before AltiaTek, the ServiceNow ecosystem was practically non-existent in Honduras," says Daniela Gomez, Marketing Manager. "Now, we are generating talent that can take on specialized roles in new implementations and managed services. This not only benefits our company but also provides significant opportunities for young people in Honduras."

Our Commitment to Excellence

AltiaTek's commitment to continuous improvement is evident in every aspect of our operations. From our dedicated training programs and collaborative team model to our strategic partnerships and community contributions, we are dedicated to investing in our talent and delivering high-quality service to our clients. As we continue to grow and evolve, we remain focused on our vision of being a global tech hub that provides opportunities for technological career advancements while improving the quality of life in emerging economies.

We are proud of our team’s dedication to excellence and their relentless pursuit of knowledge. Their hard work and commitment to continuous improvement are what make AltiaTek a trusted partner for ServiceNow implementations and managed services.

Ready to Transform Your Business with AltiaTek?

Book a meeting or Contact AltiaTek today to learn more about how our skilled resources and versatile solutions can drive your success. Follow us on LinkedIn for the latest updates and insights on leveraging ServiceNow to stay ahead in the competitive digital landscape.