Unlock Seamless Customer Experience with the ServiceNow & Genesys Unified Experience

ServiceNow and Genesys just launched their Unified Experience for clients wanting to transform contact center services and improve CX. Focused on customer support, this investment in creating fantastic experiences is expressly designed to help hold onto customers and prevent poor service interactions that can lead a customer to leave. In a world where 69% of customers will move to a competitor after just one negative experience (ServiceNow), this innovation makes it easier to provide seamless, personalized service and prevent damages like weakened customer loyalty, negative impacts on brand reputation, and resulting lost revenue.

What Makes the Unified Experience a Game-Changer?

What are the advantages of the Unified Experience from ServiceNow and Genesys? In their announcement they list three prominent benefits:

1. Unified Agent Desktop that eliminates agents’ need to switch between applications and prevents long wait times and customer frustration

2. Centralized interaction and routing so that customers need not repeat themselves when transferred and a single system tracks every interaction

3. Optimized workforce engagement making support work better when agents are supported by AI and have a personalized dashboard that puts info at their fingertips

AltiaTek’s Unique Qualifications  

None of these benefits are possible unless implementation and management of the Unified Experience involves ServiceNow and Genesys experts, an uncommon skillset. That’s where AltiaTek comes in. We are uniquely qualified to make this powerhouse service offering a success for clients. What sets us apart are our:

1. Tailored Solutions: With certified experts in both ServiceNow and Genesys, AltiaTek can offer a highly customized and integrated solution that combines the power of these two platforms. ServiceNow excels in IT service management (ITSM) and workflow automation, while Genesys is a leader in customer experience and contact center solutions. AltiaTek can bridge the gap between these platforms to create seamless, end-to-end solutions.

2. Comprehensive Support: AltiaTek’s certified professionals can provide ongoing support and optimization of ServiceNow and Genesys systems, ensuring they run smoothly and evolve with business needs. The ability to continuously upgrade, integrate, and troubleshoot both platforms allows AltiaTek to ensure long-term success for our clients.

3. End-to-End Services: Beyond implementation, AltiaTek offers end-to-end services, including consulting, integration, customization, support, and maintenance for ServiceNow and Genesys. Our certified programmers ensure that these services are executed with high standards, creating a smooth customer journey and enhancing business operations.

Ready to Elevate Your Customer Experience?

AltiaTek is eager to help you on your journey to transform your customer experience and agent workspace environment. Click here to connect with us about moving to the ServiceNow-Genesys Unified Experience. Our experts are eager to take your experiences and business outcomes to the next level.

About AltiaTek

AltiaTek meets clients where they are in their journey of digital transformation, operating as an ITO company that optimizes ServiceNow and other operational platforms with advisory services, expert talent, proven processes, and focused strategies to maximize efficiency and ROI for customers and partners.