NOW Managed Services – Remote Administration
Do you find it hard to attract and retain certified talent to manage your ServiceNow instance?
And how do you train them? What if they need to talk to an expert to resolve an issue quickly?
Our Remote Administration NOW Managed Services solve these issues and more.
AltiaTek’s subscription based NOW Managed Services provide you access to experts that will keep your instance healthy, solve platform incidents quickly and provide no-code configurations to enhance your employee or customer experiences.
How does Remote Administration add value?
Standard procedures are followed to monitor your instance health, logs and security scores.
If needed, we will engage ServiceNow Support services on your behalf. We manage access control (managing users and groups), we resolve platform incidents, and implement no-code (minor) enhancements (like re-branding your existing notifications, adding fields for a form, etc.)
If required, our NOW Managed Services is governed by an upfront agreed upon Service Level Agreement, and we take full ownership of your production and sub-production instances.
Key Benefits
Our team scales to fit your needs.
Peace of mind: leave your day-to-day instance management in hands of remote experts (that also implement full-size new projects).
A simple subscription model makes the cost predictable.
Quick ramp-up.
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