Customer Solutions
ServiceNow clients trust AltiaTek to implement their ServiceNow instances and provide ongoing management. Let us optimize your investment in ServiceNow, from building or redesigning an instance to running it as efficiently as possible.
Build State
Implementations
We help you implement the ServiceNow platform and deliver on improved customer or employee experiences. Our Consulting team will determine the best solutions for your business, assess what ServiceNow platform capabilities best fit your needs, identify all critical action items, and deliver outcomes that provide value and great experiences.
Dedicated High Performance Teams
Our team of experienced Business Process Consultants will deep dive into your operations and together discover the true value of the ServiceNow platform for you. The Technical Architect will ensure a future-proof and scalable Application Architecture is put into place. Multiple expert profiles available to assist your specific implementation needs include Technical Consultants, Architectural Design, Process Consulting, and Project Management.
Testing as a Service
Customers tell us over and over about their challenges to timely workflow testing completion, including writing test cases, organizing a testing phase, and adequate time and staff for the process. Resulting delays can create frustration and risk for workflows' successful adoption.
Run State
Managed Services
AltiaTek’s subscription-based Managed Services provide you access to an expert team focused on continually improving your use of ServiceNow to deliver world class solutions, maximizing your platform investment. We will keep your instance healthy, solve platform incidents quickly, and provide no-code configurations to enhance all employee and customer experiences.
Remote Administration
As an extension of your technology team, our Remote Administration services provides peace of mind, allowing you to leave day-to-day instance management in the hands of cost-advantaged nearshore ServiceNow experts who can also implement full-size new projects as needed.
How remote administration works
We take full ownership of your production and sub-production instances, performing according to our mutually agreed-upon service level agreement.
- Monitor instance health, logs and security scores
- Engage ServiceNow Support services on your behalf
- Manage access control
- Resolve platform incidents
- Implement no-code or minor enhancements (e.g., branding updates, form field additions, etc.)
Consulting Services
We work with businesses to align their IT initiatives with overall business objectives. We provide strategic guidance on leveraging the capabilities of the ServiceNow platform to drive innovation, improve service delivery, and achieve organizational goals. Count on us for expert assistance in implementing, optimizing, and managing your ServiceNow workflows.
License Subscription & Management
Are you uncertain about which ServiceNow license or package best suits your organization's needs and objectives?
We are your one-stop shop for ServiceNow license management. Let us create your Roadmap recommending the ServiceNow products that will add optimal value to your services chain. While maximizing your ServiceNow investment, we'll only sell you what you need and are ready to use.
