IT Service Management

Future proof your digital innovation with ServiceNow’ modern, cloud-based, silo-busting ITSM solution


Improved employee and customer experiences are essential for successful digital transformation. However, using siloed IT tools for your digital transformation creates information silos. With disparate data, processes and excessive amounts of time and money spent on firefighting, you’re left with limited resources and poor employee experiences.

ServiceNow IT Service Management is a modern, cloud-based, silo-busting service management solution.


With ITSM, you can consolidate on-premises legacy tools to a single cloud platform and harness shared data and analytics with automated workflows on the Now Platform®. Via native AI and machine learning capabilities along with virtual agent chatbots unburden your IT staff and boost productivity by 30%.


ServiceNow ITSM lets you:

  • Empower employees to self-solve issues 24/7, raise questions, and get relevant, accurate, and consistent information to improve employee satisfaction.
  • Make smarter decisions, automate your services, and continually improve your services in role-based workspaces.
  • Triage, collaborate, and enable agents to resolve incidents, find answers, and stay connected from anywhere to resolve high-impact incidents and improve agent productivity by 30%.

Your success defines… our success.

When engaging with AltiaTek consultants in a transformation project, we have a constant open and honest dialogue about our relationship and we measure your satisfaction to ensure your experience working with us is a great one.


We collaborate with a “we are a single team” mindset with our customers, and adapt our practices to your culture and habits, where needed to make us more effective together.

Other Services

Customer Service Management

Engage with your customers, organize, control and measure the fulfillment flows and build long standing end-customer relationships.

IT Asset Management

Automate the end-to-end lifecycle for software licenses, hardware assets, and cloud—on one platform.

IT Operations Management

Modernize your organization by streamlining the agile, cost-efficient, and resilient delivery of technology

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