Transforming Onboarding and Offboarding at a Leading Medical Technology Company

A global leader in manufacturing specializing in HVAC and refrigeration systems, this company boasts over 39,000 employees worldwide. Committed to sustainability and improving quality of life globally, the organization prioritizes efficient operations and a superior employee experience.

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Challenge

‍The organization aimed to transform its HR Service Delivery (HRSD) from a transactional setup to an experience-focused process. The goal was to enhance efficiency, streamline operations, and elevate the overall employee experience.

Solution

‍Our team embarked on optimizing the company's HR services, reducing the number from 660 to just 50. This transformation involved a thorough analysis of existing services, identifying redundancies, and implementing best practices for HRSD optimization.

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Implementation Steps

1. Comprehensive Service Analysis: We meticulously reviewed all 660 HR services to understand their purpose, usage, and impact on HR operations.
2. Identification of Redundancies: Through detailed analysis, we pinpointed overlapping and redundant services for consolidation or removal.
3. Streamlining Processes: We restructured HR services to create a more cohesive and efficient system with 50 essential services.
4. Best Practices Implementation: Leveraging industry best practices, we ensured the new HRSD configuration was robust, scalable, and user-centric.

Lessons Learned and Challenges

‍The project provided valuable insights into HRSD best practices. Condensing 660 services into 50 was challenging, requiring deep analysis, strategic thinking, and close collaboration with the HR team.

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Keys to Success

‍Our success stemmed from an agile approach, quick onboarding, and the application of best practices. Collaborative efforts ensured we met objectives, delivering a streamlined HRSD system that enhanced the overall employee experience.

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Outcome

‍The optimized HRSD configuration significantly reduced complexity and improved functionality. Our strategic implementation set a benchmark for future HRSD projects.

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Ready to optimize your HR Service Delivery? Our team has the expertise to streamline processes, enhance efficiency, and improve the employee experience. Contact us today to learn how we can help transform your HR operations.