Streamlining HR Support: Seamless Transition from Zendesk to ServiceNow

Customer Overview

Through our partner, ServiceNow, Inc we collaborated with a leading multinational company with a presence in over 50 countries with headquarters in Mexico. As the third-largest cement producer worldwide, they played a critical role in the construction materials industry, providing essential products for infrastructure projects across the globe.

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The Challenge

The customer faced significant challenges with its custom applications, which were implemented rapidly without adhering to industry best practices. As a result, these applications became increasingly difficult to maintain and update, causing inefficiencies and potential risks in their operations.

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Our Solution

To address these challenges, we initiated a thorough analysis of the customer’s business requirements. Our goal was to design a new architecture for their custom applications, prioritizing stability and ease of maintenance. This involved a deep dive into their existing systems, identifying pain points, and proposing a streamlined architecture that would support both current operations and future growth.

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Lessons Learned and Challenges Overcome  

One of the major challenges we encountered was the decentralized nature of the customer’s product management. Spread across multiple teams, communication and coordination proved difficult, which complicated implementation of proposed solutions. Additionally, the complexity of their data repositories made it challenging to query and manage data effectively.

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The Keys to Success

Our success with the customer was rooted in maintaining direct and open communication with all stakeholders. Taking a consultative approach, we proposed solutions that not only addressed their immediate needs but also considered their long-term objectives. This proactive engagement and our ability to adapt to the customer’s unique challenges solidified our position as their trusted partner for future projects.

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Get in Touch

Ready to elevate your ServiceNow capabilities? Book a meeting or Contact AltiaTek today to learn more about how our skilled resources and versatile solutions can drive your success. Follow us on LinkedIn for the latest updates and insights on leveraging ServiceNow to stay ahead in the competitive digital landscape.

By partnering with AltiaTek, you're not just investing in technology—you're investing in a future of continuous growth, innovation, and excellence.

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